Roadside help
For dead batteries, flat tires or keys locked in your vehicle.
800-779-3939We're here to help
HiRoad auto claims
Start the process
Filing an insurance claim should be easy and leave you feeling confident. HiRoad claims are set up to do just that.
Glass damage
Call if your windshield, window or sunroof gets broken.
Auto claims
Check claims
Get status updates on existing claims or when you can expect payments.
M-F, 8 AM-5 PM ET
claims@hiroad.com
File claims with the HiRoad app
Starting a claim via the HiRoad app is fast, convenient and you can file anytime.
The HiRoad claims process
Our goal is to reduce your stress and provide as much help as you need if you have to make a claim. Here are the usual steps*.
1
You’ll file a claim
Submit your claim by using the HiRoad app or calling. Whichever you prefer, you’ll get a Claims Specialist.
2
We’ll review it quickly
After reviewing the details of your claim, we’ll determine if the incident is covered, and assess the loss or damage.
3
You’ll get an estimate
If the incident is covered, we’ll provide you with an estimate and repair options to help you decide how to proceed.
4
We’ll handle any payments
Depending on the incident and your policy, HiRoad may pay your vehicle repairer directly or send payment to you.
*The process we apply to your claim may differ based on your policy details, the incident in question, and other, relevant factors.
Better claims start with you
We hope you never run into any trouble on the road—but you should have a plan in case you do.
Get the right coverage
It makes things less stressful if you’re familiar with what your insurance covers before you need it. We’re here anytime you need your coverage explained.
Have a photoshoot
Snapping some quick pictures of all four corners of your car makes it easy for our team to see what your car looked like originally.
Report claims quickly
Accidents are a huge drag. The sooner you let us know what went down, the easier it is for us to take care of your claim.
“Communication was consistent and fast, and my Claims Specialist was great in every step and friendly.”
— Dave L
Rental reimbursement
If your car is in the shop because of damage covered by your comprehensive or collision insurance, car rental reimbursement can help pay the cost of a rental or rideshare.
Claims Specialist
The same person on our team will handle your claim from start to finish. They’ll always have your info, and you won’t have to repeat your story.
