HiRoad Assurance Company Electronic Communications Agreement
Your Consent: We want to provide you with as many options as possible for receiving documents from HiRoad and your consent is needed to send you electronic communications. These communications may include estimates, customer agreements, disclosures, policy related documents, claims related documents, estimates, billing statements, notices, and all other documents or information. You should print or download for your records a copy of all electronic communications, this agreement, and any other document that is important to you.
Your consent applies to your interactions with HiRoad and its affiliates. If you have entered or enter into a separate agreement with HiRoad for services to be processed through electronic communications, the terms and conditions of that agreement control and this agreement does not alter the terms and conditions of that separate agreement.
Your consent will authorize HiRoad to not send paper communications. We are required by law to give you certain information "in writing", which means you are entitled to communications on paper. We may provide this information to you electronically, instead, with your prior consent. And, we may provide certain communications in paper format if we believe it is necessary.
Some documents are not currently available for electronic delivery. If those documents become available in an electronic format, we may deliver those documents electronically, according to your paperless preference. HiRoad may also terminate this agreement at any time. In the event you purchase new policies or open new accounts, or if additional policies and/or accounts offer electronic communication capabilities in the future, you authorize HiRoad to apply your current electronic communications preferences at that time to those policies and/or accounts. You may change your electronic communication preferences at any time.
Electronic communication methods: HiRoad will either send electronic communications directly to you as an email attachment at the email address you provide us, or we will send an email that gives you access to a web site where you may access communications when they are available. If an email is returned as undelivered, we may mail the communication in paper format using the postal address of record.
It is your responsibility to provide us with a true, accurate and complete email address and to maintain and promptly update this information with HiRoad. If your email address changes and if you have an ongoing claim with us and wish to update your email address, please contact HiRoad Claims at 833-481-2416
To ensure that you continue to receive emails from us, add the email "from" address to your email address book or safe list.
Sensitive Personal Information: We will use secured email when we send electronic communications to you that may contain sensitive personal information about you or your transaction. Examples of sensitive personal information are Social Security number, credit/debit card numbers (financial account numbers), driver's license number, or health/medical information.
When messages are received: Electronic communications sent to you by HiRoad are considered "received" by you as soon as they are transmitted by HiRoad to the email account you provide in the Acknowledgment & Consent section below, or to the most recent email address you provided us - not just after you open or read the communication. Electronic communications may not be delivered due to a problem with the email address, (e.g. the address is invalid, or the email account is closed or over its storage limit, etc.). These will not be considered late or delayed if they would have been received by your email account without those limitations.
Withdrawal of consent: Your consent will remain in effect throughout your relationship with HiRoad for all existing and new policies, accounts, and claims, and for additional policies and/or accounts and claims that offer electronic communication capabilities in the future until that consent is withdrawn. You may withdraw your consent to receive electronic communications by contacting HiRoad Claims at 833-481-2416. Withdrawing your consent will not apply to actions HiRoad already took based upon your consent. Withdrawing your consent to receive electronic communications will also not apply to any separate agreement you have with HiRoad. Withdrawing your consent will change your preferences with respect to all HiRoad communications subject to this agreement.
If you submit an invalid email address or it becomes invalid later, we may treat that as a withdrawal of your consent to receive electronic communications. If you withdraw your consent to receive electronic communications, your withdrawal will be effective only after we have a reasonable amount of time to process it. HiRoad may at any time decide to stop sending communications electronically, but before we do, we'll let you know by sending you an email at the email address you provided.
Copies: You may print, save or make a copy of any electronic communications we send to you or contact your HiRoad to request a paper copy. If permitted by applicable law, additional fees for a paper copy may apply.
System requirements: If you would like to access, print or otherwise hang on to your electronic communications, you will need the following hardware and software:
• An Internet-enabled electronic device with access to the Internet that is capable of sending and receiving email.
• A printer, if you want to keep your own paper records.
• An Internet browser.Currently supported browsers and more details about system requirements.
Additional terms: HiRoad is not liable for any damages that arise out of transmitting information under this agreement.